27 Nov Build Relationships Using Active Constructive Responding
Prime others for Positivity by asking questions like “What’s good?” “What’s working?” “What’s been a highlight of your week? This project?” This counters our negativity bias which is supported in much social science research. Then, practice Active-Constructive Responding (ACR), a method of communication in which the responder conveys authentic interest and helps the person to elaborate his or her positive experience. There are four ways people tend to respond when others share a positive experience: Active Constructive, Active Destructive, Passive Constructive, Passive Destructive. Constructive Destructive Active Active Constructive Authentic and enthusiastic support; asking for details and leads to capitalizing: “Tell me more!” Active Destructive Quashing...